Delivery & Returns

Please allow 5 working days from your order date for your item to be despatched. You will receive a despatch email once your item has been posted. 

Delivery

We currently use Royal Mail and only deliver to the UK. On the odd occasion if the parcel is rather large your item may be posted by Hermes. 

1st Class
£3.50

Royal Mail states that they aim to deliver your parcel the next working day but it could take up to 2 business days.

Tracked 48hr
£4.50

Royal Mail states that they will aim to deliver the parcel within two to three business working days. The benefit of tracked is you will receive information every step of the way regarding your parcel locations.

Returns & Refunds

Our returns and refund policy lasts for 14 days. If 14 days have passed since your despatch date we cannot accept any refunds. To be eligible for a refund your item(s) must be unworn, unused and unwashed in the same condition you received them with tags attached. 

Return Process

Please email us at schnookumswalkwear@gmail.com or complete our contact form requesting a refund and why. Please include your name, address and order number. 

Once we have replied to your email and if you are eligible for a refund please pack your order with a note inside of your name, address and order number. Please return this parcel to the address provided in your email from us. 

You are responsible for the return shipping cost.

Once we have received your returned items if approved we will refund your money to the original card payment. This may take up to 10 working days to show on your account.